service cloud specialist superbadge challenge 2

Thanks so much for responding. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I am stuck at Step 3 - Create service level and actions. Please guide me on this.Thanks. Leave a comment for the Trailhead Baby! *must be completed in lightning experience*1. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Hi All,I am currently stuck at challenge 4. Ensure you set up the routing for Advanced Cases properly. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Click on the category and note the "group unique name" - verify that it is Billing_Topics. Make sure that the correct date range is selected. Usually this is due to some pre-existing configuration or code in the challenge Org. But I have successfully created this service console in my playground. hmmm This looks good. "my report is looking all correct. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure you create 'Billing Topics' for Knowledge." error, has anyone found any way around this? THANK YOU! I even tried to create a new playground and start over (that only made things wose). stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Cloudy Technical Team is correct name wise for both the record type and the process. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. The worst error! One of my favorite new things this week was taking a shower with my whole block collection. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Grief! Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. This way, I can take a deeper look. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. After changing the name of the inactive user it worked for me. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Thanks, Michal. (jealous? It's a picklist. Did you check the values? If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Hi there,I am struglling with sataus update within a macro. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Service Cloud Specialist Superbadge Challenge 2 Question. Keep up the good work. You will need it. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. {!Case.OwnerFirstName}, Ursa Major Solar. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Open a Case in the service console.2. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? It's a status. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. stuck in challenge 6 please help. That is why I referred to the question that was asked to you before on May 31st. Add to Trailmix. Ive always thought this was pretty cool. "Can you please help me, what am I missing? But I didn't complete it. Also, I've included Entitlements in the console. I'll take a look as soon as Trailhead is back up! Module. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Nice and informative blog! Thanks! Think carefully about the language it talks about pushing cases UP and pushing cases TO. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Confused? rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. The solution? Does anybody have a moment to help? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. You write beautiful things. For example, Basic vs Premier support. You signed in with another tab or window. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Create the Cloudy Technical Team support process! Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! And I've included milestone tracker in the page layout. If yes, this was created in the wrong place. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. January 07, 2019. donut! Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Ensure Agents have access to Knowledge when viewing a Case". Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn This is my current version name. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I've been in this challenge for hours now. When you start a create a new report, simply click to start with a clean screen. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Did it help? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Tried it all, from custom : support profile to standard user, even admin. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Book Now. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I am having trouble with step 4. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. This comment has been removed by the author. I got the stages added - its the 'and assign' that's hanging me up. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Can you help how to revert it back and to see Closed status field. A mistake I have made many times as well! No idea what is missing. any ideas? While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. @adityavarma chekuri try to name the support process only "Cloud Technical Team". The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! We recommend using a new Developer Edition (DE) to check this challenge. Something a little odd- Have you added the chatter feed/publisher to the layout? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I resolved the issue, by deleting the Billing profile and recreating it using. Hello, I passed the first challenge but i still have a question. I'm chasing my own tail. (The badge is all click, no code.) I am getting this below error. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I used a new trailhead playground created exclusively for the service cloud badge. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. If you are short on time, start around the 20 minute mark. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." not sure how to troubleshoot this tho..@_@, hmmm! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Its upsurd. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Note the filter. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I just finished the superbadge. 3. Copyright 2000-2022 Salesforce, Inc. All rights reserved. hmmm You do not want to enable all of the checkboxes. Thank you! "Please help to resolve this. It's likely something simple like an extra character. (I am totally stuck on a CPQ superbadge right now on the last step!). Do share more like this. If the action is missing from the page layout, it will not show up as an option in the feed. Still not sure what Im talking about? nay help is much appreciated. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I'm stuck on Challenge 6, creating the macro. 1 is checked that should not be checked. I started the whole of the following steps in this section with the objective of creating a macro. It is very attractive and impressive. Select edit page4. i could pass the challenge, so great to have some experts available like you! Have a question about this project? Thanks for your time! We can't find the 'Customer Case Team' role. Has any code been used with your org? My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Two things try a different merge field for the name. But not sure what is causing the macro to not find the email template. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. :), I am unable to solve this. Could you suggest how to troubleshoot it ? read more, Youre going to think Im totally pathetic for writing about this!!! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I got it figured out. Right now he' taking a nap.so I'm off to edit some reports! I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Below are tips and gotchas for each report / dashboard. I was very impressed by this post, this site has always been pleasant news. Ensure Agents have access to Knowledge when viewing a Case". The demand for UI/UX design implementation is continuing to grow. I have the same problem and my Entitlement Process is already active :(. Review the steps to rename the console to 'Cloud Support Service Console'. What item is on your lightning Case page layout to show Entitlements? What other fields do you need to add? I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Trying new things- my baby brother practiced crawling through a tunnel. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I'd try again since Trailhead had issues yesterday. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. It has to be so simple. * Able to be used on a profile level? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Stuck on Superbadge Apex Specialist Step 1? Hi I am stuck in challenge 6.

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